people metrics
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Evaluating Team Health in Agile and DevOps The importance of the human element in delivering great software is sometimes overlooked, as is the relationship between team health and team performance. Just like physical health checks, team checkups are important. Let's look at some factors that can affect team health and how you can evaluate the important metrics. |
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The Problem with the People-Management Bell Curve Conforming team performance evaluations to a tidy bell curve is a simple, quantitative solution to the challenging problem of rating employee performance. However, it doesn’t work. It’s unrealistic (not to mention counterproductive) to force-fit employee evaluations to the curve when that doesn't reflect their work. |
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Rethinking Your Measurement and Metrics for Agile and DevOps In their transition to agile and DevOps, many teams forget they also need to update their measurement and metrics plan. Some measurements and metrics from the traditional waterfall software development lifecycle may remain useful, but many may not provide value—and some may even adversely impact progress toward goals. |
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Effectively Measuring Agile Leadership Culture drives performance, and agile leaders set a team's culture, so leaders should be measured at how effectively they’re doing just that. The challenge is, what might that look like? Here’s an idea for a four-quadrant measurement approach for leaders' organizational and personal effectiveness in agile contexts. |
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Why Process Standardization Is a Terrible Idea Having a standard process everyone uses makes sense in theory. You could compare metrics and progress across teams and projects. But it practice, it becomes like comparing apples and oranges. Teams aren't all the same, and neither are projects. Each team need its own optimized way to deliver value. |
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Feedback Challenges in Self-Organizing Teams Self-organizing agile teams can present challenges when you want to give individual feedback. Everyone can see the results of what the team accomplished, but the contribution of each person is less apparent. Steve Berczuk has tips for managers and team members on noticing and getting noticed on agile teams. |
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How to Deal with an Underperforming Employee (without Making It Awkward) Sometimes, an employee's ability just falls short of what your team needs. Talking to an employee about his performance can be uncomfortable, but it doesn't need to be. You need to make sure they know what’s expected of them, what kind of improvements you’re seeking, and how you’ll gauge their improvements. |
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The Risk of Negative Customer Experiences If people have a positive customer experience, they tell a few friends, but if they have a negative one, they tell everyone—and now that social media have made sharing so easy, no flaw, delay, or mistake seems too small to complain about. More than ever, it's important to create positive customer experiences. |
