standards
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When You Provide Good Service, Performance Metrics Are Your Friend Not all production support organizations have (or want) formal agreements describing the level of service they will provide to their customers. But if your organization generally provides good service, SLAs and the metrics they encourage can be excellent communication tools for your stakeholders. |
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Web Accessibility and a Call for Action Tim Berners-Lee, inventor of the World Wide Web, said, "Access by everyone regardless of disability is an essential aspect." But websites using sophisticated visual effects make it difficult for the blind and disabled to have equal access. It's important to design and configure sites for everyone. |
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Internet Explorer Updates Help Attract Developers and Consumers Competitors have continued to show initiative to innovate, but a fresh update for Internet Explorer 11 has patched twenty-five of the browser’s key vulnerabilities and even added new tools to entice additional developers. Microsoft is making big moves in the browser game. |
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How I Learned to Stop Worrying and Love ISO 29119 The International Software Testing Standard is implementing new internationally recommended practices for software testing collectively known as ISO 29119. However, copies of the standards are expensive, so most people haven't gotten to read them yet. Matt Heusser has, and he gives his opinions. |
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Using Assessments and Standards to Improve Your Process Process improvement is a fundamental endeavor that any successful organization must embrace. The challenge many companies face is how to effectively implement IT process improvement. A good place to begin is with an assessment of current operations; then measure those findings against good criteria. |
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Faster Isn't Always Better: The Value of Slowing Down at Work There’s an idea called the Slow Movement that is designed to counteract the notion that faster is always better. It's not about being lazy or not getting anything done. Rather, it’s about seeking the right speed to do things, and doing them as well as possible instead of as fast as possible. |
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Google Public Alerts Shows Need for Open Data in Disaster Response Google Public Alerts provides emergency information during natural disasters. But government agencies often store information in closed formats, making it harder to share and analyze data. Google.org is promoting the adoption of international standards of web data to speed up response efforts. |
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Should the CIO Know How to Code? The issue isn’t whether CIOs should actually do the coding but whether they should know enough to understand IT complexities and to represent IT to customers. With more senior IT leaders coming from other departments, it isn’t a trivial question. This story looks at both sides of the matter. |
