communication
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The Vocabulary of Testing Testers in every project and company spend time defining and debating the meaning of common testing terms. Which labels are used for testing activities tend to vary from team to team. How do you reach an understanding? Dawn Haynes addresses the disparities and highlights what's really important. |
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A Novel Approach to Saying No to Your Manager People say you shouldn't manage your manager. But when you reach a point when you are overwhelmed with work, it’s time to fend for yourself and say no. However, you don't have to use threats or ultimatums. Read on to learn how you can stand up to your manager without sacrificing tact—or your job. |
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"What Is Code?" How I Explain What I Do As software engineering professionals, we each have a role in educating everyone in our circle of influence about just what software is and how critical it is to our everyday lives. Mike Sowers explains how you can answer the question "What is code?" without making your listeners sorry they asked! |
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A Win-Win versus a Win-Lose Approach to Conflict Too often when people address a conflict, they take an I-win-you-lose approach. That distracts from focusing on opportunities for agreement and can make ongoing relationships difficult. When people have to work together, the wise approach is one that serves the best interests of both parties. |
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Marriage Counseling and DevOps Some organizations suffer from a dysfunctional silo culture, with dev and ops working completely separate. Trying to solve problems can feel like marriage counseling, with each side failing to identify what to do to improve their relationship. Just as in counseling, what they need is communication. |
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Before Jumping to Conclusions with Clients, Consider the Possibilities When customers react in a way that's other than you expect, don't jump to conclusions about the reason. There are often numerous possible explanations for someone's reaction, so don't get upset or dismiss it out of hand. Instead, consider the possibilities. There may be much to learn in doing so. |
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On Becoming a Better Writer Writing can be a powerful credential for advancement. Composing proposals, recommendations, and reports gives you visibility and highlights your knowledge. Of course, you have to be able to communicate that knowledge effectively. If you want to improve your writing, make a commitment to enjoy it. |
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Don’t Be an Order Taker—Ask Questions for Better Results Order takers are people who respond to a customer's needs when asked and respond exactly as stated, but do nothing more. If your products or services are complex, simply taking orders is risky because what customers request may not reflect what they really need—or what they could benefit by having. |
