communication
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Simple Ways to Become a Great Listener In this era of multitasking, you probably excel at listening even as you do other things. But it’s not enough to be skilled at listening if, in the process, you convey the impression that you’re not listening. Make sure the people you're communicating with know you're listening to them by employing these simple tips. |
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What to Keep in Mind If You Want to Be Persuasive To successfully persuade someone of something, it’s important to keep in mind how you come across to others—when you’re trying to persuade and when you’re not. It's a good idea to build up trust and credibility before you need something, listen to others when they're in need, and think about tailoring your message. |
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What Aircrews Can Teach DevOps Teams Aircrews learn a set of skills involving a structured way of communicating that breaks down barriers and forces an honest evaluation of the issues. They also automate what they can but still practice their craft over and over again, including what to do during failures. DevOps teams can learn a lot from aircrews. |
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4 Lessons from the STARWEST 2018 Keynote Presentations With a week full of sessions, tutorials, training classes, and events, the STARWEST software testing conference had plenty of takeaways useful for your professional and personal life. Here are four lessons distilled from the conference’s keynote presentations on testing, communication, and directing your career. |
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How to Deal with Coworkers' Irritating Behaviors like an Adult Annoying behaviors are amplified in an office due to close quarters and personal preferences. No one likes to have an awkward conversation—especially when it’s with someone you have to face every day—but if a coworker's behavior is driving you up the wall, be a grown-up and let them know. Here's what to say. |
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5 Tips for Mentoring Future Mentors Being a mentor is a big responsibility. It becomes a greater one when the person you're mentoring is set to become a mentor to someone else. What advice would you impart to your mentee? What do you wish you'd thought of when you were starting out as a mentor? Payson Hall distilled his experience into five principles. |
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Communicating to Customers That You Care How can you communicate caring to your customers if your job doesn’t lend itself to demonstrating in person how hard you’re trying? Fortunately, showing evidence of caring is not about scurrying around; it’s about interacting with customers in a way that says you’re listening to them and taking their needs seriously. |
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Wisdom from Consulting: Getting and Vetting Advice When you hire a consultant, they may appear to have a wealth of experience and knowledge—and may actually have it. But accepting their advice without question is dangerous. Here are some good practices to keep in mind when you're receiving advice, including asking questions, exploring alternatives, and analyzing risks. |
