When organizations want to step up their project management game and implement more rigorous project management practices, there is always fear that the administrative overhead will exceed the value gained.

Being responsive to customer needs and desires is not a bad thing—the decision to accept, reject, or defer a change is something that should be considered in light of the consequences of the delay.

We often talk about the importance of effective communication on a project, but we often omit timing and context. Messages need to be timely if a project manager is going to guide the narrative.