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Communicating to Customers That You Care How can you communicate caring to your customers if your job doesn’t lend itself to demonstrating in person how hard you’re trying? Fortunately, showing evidence of caring is not about scurrying around; it’s about interacting with customers in a way that says you’re listening to them and taking their needs seriously. |
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Wisdom from Consulting: Getting and Vetting Advice When you hire a consultant, they may appear to have a wealth of experience and knowledge—and may actually have it. But accepting their advice without question is dangerous. Here are some good practices to keep in mind when you're receiving advice, including asking questions, exploring alternatives, and analyzing risks. |
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How to Be a Team Player Some people think of themselves as team players because they're technically savvy, hard workers, and strong contributors. But these traits alone don’t make someone a team player. Teamwork, after all, is the process of working together to achieve a shared goal. Team players collaborate to solve problems. |
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Creating a Company Culture Where Agile Will Thrive A so-called generative culture has all the characteristics necessary to support self-directed teams, shared responsibility, experimentation, and continuous process improvement. But what about the rest of us? Most large organizations don't have a culture where agile will take hold so easily. Here's what needs to change. |
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The Importance of People in Software: A Tribute to Jerry Weinberg Gerald Weinberg's work inspired many to be better engineers and better leaders. Although he’s no longer with us, his message about the role of people in building quality software lives on in his writings and in those who have learned from him. Here, Steve Berczuk recalls some of Jerry Weinberg's most influential books. |
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Signs of a Project Headed for Trouble Projects rarely get in trouble suddenly. More often, the descent into trouble is gradual, and the signs are easy to miss—but they are there. If you detect any of these potential signs of possible failure, it would be wise to take steps sooner rather than later to address them and get the project back on track. |
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5 Factors That Could Be Making Your Project Estimates Go Wrong Why do our estimates for a project or a testing phase so often turn out wrong? Whatever causes underestimation, we clearly do not learn from experience, as we repeatedly make estimation errors, despite feedback showing previous errors. It’s a chronic problem. What could be driving these errors? Here are five factors. |
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The World Has Product Ideas—and So Can You From where do organizations—both big and small—get product ideas? Most often, pioneers and revolution makers have ideas that are homegrown, but today the market is such that the world has ideas. Our industry has plenty of patterns, trends, and ideas to work on and augment. |
