Beyond focus groups and surveys, different paths lead to uncovering ways to delight your customers. It is important to recognize the problems, challenges, wants, and needs of people. “Before you criticize someone, walk a mile in their shoes” is also good advice for rolling out products.

Successful agile coaching requires a combination of experience, knowledge, and soft skills to help organizations build competence, sustainability, and performance in their agile practices. But it's not all up to the coach. There are a few things you can do to ensure your coaching engagement is set up for success.

If you want to convey the impression that you’re smart in a meeting, you’d better make sure to convey that impression outside the meeting as well, because that’s the image of you that people will carry. Don't try any gimmicks or go in with a plan to ask certain questions or show off. Just follow these simple tips.