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The 5 Levels of Listening: Which Does Your Team Practice? The ways we listen—and not listen—are detailed in the Five Levels of Listening model, which goes from most distracted to most focused. Ideally, we’d all practice the fifth level: empathic listening, where we try to understand what matters to the person who is speaking, delaying our problem-solving and responsiveness. |
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Becoming a Charismatic Leader Charismatic leaders can accomplish some things that may be more difficult for leaders who aren’t charismatic: They can sell the vision in a way that makes people buy into the possibilities. They can inspire people to do their best and thereby achieve results that other leadership styles can’t do as readily. |
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The Spectrum of Negotiation: Using the Right Skills for the Context Negotiation occurs on a spectrum, and different tactics apply in different situations. For instance, you’d treat a one-time transaction differently from an ongoing client relationship you want to nurture. Have you developed effective negotiating skills? Are you applying negotiating skills appropriate for the context? |
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Recognizing and Reversing a Culture of Blame A culture of blame is one in which people are reluctant to accept responsibility for things that go wrong. Finger-pointing becomes an automatic response. It's nearly impossible for one person to reverse a culture of blame alone, but it is possible to demonstrate on a small scale what appropriate behavior looks like. |
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The Dangers of Underplanning in Your Agile Projects Agile coaches often stress the importance of not overplanning because work is later changed or never done at all. But consequently, many teams then fall victim to underplanning and aren't equipped for a successful project. Here are some planning activities that are critical to do before your sprints start. |
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The Difference between Groups and Teams Have you thought about what makes a team versus just a group of people working on the same thing? The difference is not purely semantics; it's a question of goals. A group is some individuals working together to get something done, while a team shares the same purpose. Do you share values and a mission with your team? |
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Do Testers Really Need to Learn How to Code? Because automation, AI, and agile have changed how we test software, the thought is that testers need to understand a certain amount of coding so that they can make themselves more well-rounded and better able to adapt within a software project. But there are other things testers can focus on before learning to code. |
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How to Dissuade Your Boss from Making a Bad Decision If your boss is about to make a decision that you think is a bad one, it's important to be mindful of how you address your concerns. Even if all your points are valid, if you make them in a brash or condescending manner, it won't matter. Here are some tips for dissuading your boss from a bad choice in an effective way. |
