As businesses and consumers embrace big data and analytics, mobile, cloud, the IoT, and other rapidly emerging technologies, the expectation that software "just works" is rising exponentially. Equipping our technical workforce with the best education and training, tools, and approaches is critical.

To have completely reliable systems, we must have effective IT controls in place that help to identify risks before they turn into incidents. Change management meetings are very helpful for coordination. Effective environment management and change control can keep your systems reliable and secure.

It's not the job of a leader to be likable. Still, for most leaders, there's little to be gained—and possibly much to lose—by being unlikable. But what makes someone likable isn't obvious. What traits and actions should a leader exhibit if he or she wants to be effective as well as likable?