Sometimes, an employee's ability just falls short of what your team needs. Talking to an employee about his performance can be uncomfortable, but it doesn't need to be. You need to make sure they know what’s expected of them, what kind of improvements you’re seeking, and how you’ll gauge their improvements.

If people have a positive customer experience, they tell a few friends, but if they have a negative one, they tell everyone—and now that social media have made sharing so easy, no flaw, delay, or mistake seems too small to complain about. More than ever, it's important to create positive customer experiences.

When it comes to effective and efficient mobile app development and testing, transitioning to agile has almost become a requirement. Agile allows you to make amendments at any stage of the process, both welcoming change and using it as an advantage.