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Lessons from the CIA’s K9 Training Program Do you want to improve your internal training programs or perhaps update your skills via e-learning? You can pick up some valuable clues from the CIA’s K9 explosive detection training program. Pamela Rentz highlights some of the CIA’s top training tips that work for humans as well as canines. |
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Acknowledging Employees’ Efforts: So Easy, So Important Acknowledgement is one of the most important things a manager can do. Research suggests that most people are more motivated by being told what they’re doing right than what they’re doing wrong. Recognition of small, everyday efforts and routine accomplishments make a difference in how employees feel about their work. |
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The Subtle Art of Diplomatic Communication with Project Sponsors It’s an art to balance project sponsors’ need for timely and accurate information with being diplomatic in how and when that information is delivered. Diplomacy is about tact—communicating in tough situations without antagonizing anyone more than necessary. Here are eight keys to diplomatic, effective communication. |
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How You Can Help the Human Animals in Your Group Thrive On our teams, we deal with many individuals with diverse perspectives. It's not always easy, but we are animals, and many animals live and work—and are only able to survive—in teams. You can look to how animals interact with and react to each other to see how we, as human animals, can not just survive, but thrive. |
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Transforming Your QA and Test Team Testing professionals are essential to the success of technology projects. Delivering better, faster, and at a lower cost is not solely done with automation and development teams—testing professionals are here to stay and grow. But we have to fight for our place, and that means evolving with industry requirements. |
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To Sound Intelligent and Articulate, Enunciate as You Speak If people have to guess what you’re saying, they may discount even your best ideas. If you can’t tell whether you’re pronouncing and enunciating your words well, record your presentation practice sessions or read a few paragraphs from a book to monitor the clarity of your speech. Your listeners will thank you. |
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Balance Technical and Social Skills for Project Success Software testing is a socio-technical undertaking, which means that effective test strategies must incorporate a balance of technical capabilities relating to processes and tools and social capabilities used for communication and problem-solving. This balance enables true project success. |
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How to Deal with a Manipulative Coworker Manipulation in the workplace can take many forms. It often manifests as one person turning coworkers against each other, spreading rumors, or making people feel insecure—either for the person's own benefit or just for entertainment. If you witness this destructive behavior, there are things you can do to stop it. |
