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How to Manage a Crisis So Your Business Saves Face No company is immune to a crisis. If you find your organization in a position where it could stand to lose customers, money, or its reputation, the first thing you need to do is own up to the situation. This story talks about what communications actions companies can take to mitigate a crisis. |
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Understanding Effective Organizational Politics Many people say, “I refuse to participate in politics,” perhaps imagining they are above the fray. You can still choose to be honest, ethical, and reasonable in your approach to politics. But if you choose not to participate, then you and your slice of the organization will lose to those who do. |
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Beware of Serial Status Meetings Standup meetings are great in many instances. But if you're calling serial status meetings, you may find that people will stop attending. To engage employees and address issues quicker, you may want to try lean coffee or a problem-solving meeting. Read on for tips on involving your team. |
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How Can I Create Good Definitions? It is vital that everyone communicates properly if we are to build software applications that meet the needs of our organizations. However, creating clear and unambiguous requirements necessitates good definitions, which can sometimes be difficult. Conrad Fujimoto shares his starting technique. |
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The Value of “What’s Unique about” Questions in Information Gathering A highly effective angle for drawing useful information from customers is the “What’s unique about…?” question. What’s unique about this problem? What’s unique about your current process? What’s unique about your company? You're likely to get a deeper understanding of what your customer wants. |
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What's in the September/October 2014 Better Software Magazine? In our latest issue of Better Software magazine, the feature articles focus on software licensing and ways to improve your team’s approach to process improvement. Creating software for a wide range of platforms is difficult enough, but enforcing software licensing also can be challenging. |
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Twitter’s New Analytics Feature Reveals Your Social Reach With the introduction of Twitter’s analytics, everyone—not just advertisers or verified users—now has a way to measure the reach of their social media campaigns without cost. This new metrics offering will help people understand their online impact and fine-tune their communication strategies. |
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Take a More Agile Approach to Problem Solving Your managers want you to estimate features or projects months or even years in advance. But the work changes—or the code changes, or the people on the project change. What you thought might be a reasonable estimate four weeks ago looks wacko when you revisit it in six months. What can you do? |
