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How Technology Is Changing the Air Travel Experience Several developers are working on creating a personal flying experience for frequent travelers, helping them save time and fly hassle-free. These solutions charter private jets for their members, letting them bypass airport parking and security lines. What will it take to get them off the ground? |
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Two Tales of Sloppy Service (and Their Very Different Outcomes) This story details two tales of sloppy service—but they have very different endings. In one case, the company representative refuses to acknowledge error or make up for inconvenience, but in the second, the rep apologizes and goes above and beyond to make it up. Which do you think retains customers? |
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The Push and Pull of E-commerce Experts say 2014 was a complacent year for the world of e-commerce, whereas 2015 will have a major revamp in the way the market operates and the facelift it will receive from new trends. These new trends will continue to positively push e-commerce into the hands of users. |
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New IBM Tool Helps Make Your App Accessible for Disabled Users IBM’s Mobile Accessibility Checker was created for iOS and Android devices in order to point out common issues that could prevent users with disabilities from properly using an app. It acts as an automated test to help improve software accessibility features before an app hits the market. |
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Exploring Your Beliefs about Your Customers Have you and your coworkers ever discussed your beliefs about your customers? Or questioned those beliefs? You may surprised at the discrepancy between what you think your customers want and what they actually want. It's a good idea to reconsider every now and then and shake up the status quo. |
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The New Me Generation: Millions of Millennials This year, the number of self-centered millennials is projected to finally overtake the self-centered baby boomers. As customers, employees, and contract workers, the sheer number of millennials makes them a force to pay attention to as they approach their prime spending years. |
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Where Does Accessibility Testing Fit in the Development Lifecycle? With more organizations adding accessibility to their list of product requirements, development teams must decide where in the lifecycle to add accessibility testing. Raman Mehta is of the "test early, test often" mindset to avoid expensive fixes and unhappy end-users. |
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Why Physical Books Won’t Disappear Any Time Soon A recent data point in the world of e-reading versus traditional books is very interesting: Physical, bound paper books have shown more growth, selling 2.4 percent more books in 2014 than the year before, while e-books seemed to have hit a saturation point. It looks like the two options can coexist. |
