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When You Provide Good Service, Performance Metrics Are Your Friend Not all production support organizations have (or want) formal agreements describing the level of service they will provide to their customers. But if your organization generally provides good service, SLAs and the metrics they encourage can be excellent communication tools for your stakeholders. |
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Agile Testing: A Lesson in Diversity Though many QA organizations today use agile development methods, depending on the industry, they can experience very different challenges and successes. By exploring the diversity in the testing world, you can learn other industries’ strengths and think about how they could apply to your field. |
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Are You Making Your Employees Unproductive? Much has been written about motivating employees who spend time unproductively doing things they know they shouldn't (hello, Facebook). But what about tasks that are sanctioned or even mandated in your organization that are just as unproductive? See if your employees waste time in any of these ways. |
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Exploring the Roots of Agile, Career Superpowers, and Agile’s Future The Agile Development/Better Software East Conference in November included sessions on implementing agile, leading projects and teams, and going mobile. Here, we detail presentations from Rob Myers, James Whittaker, and Jeff "Cheezy" Morgan about agile's origins and future, plus career superpowers. |
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Skills Needed to Better Leverage the Internet of Things Today, everything seems to have an internet connection associated with it. The Internet of Things is ushering in a transition of greater opportunities for just about everyone who knows how to take advantage of it. Here are three skills that you’ll need to better leverage an ever-connected society. |
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Maintaining Tester Independence in an Agile World As organizations adopt agile methodologies, one of the key challenges is reinventing traditional roles. The entire agile team is now accountable for quality—carrying the quality flag is not the sole responsibility of the tester. But we also want to ensure that we maintain tester role independence. |
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Why Collaborative Workspaces Are Not for Everyone Shared workspaces are becoming popular because they're said to encourage collaboration and interaction among employees. But a study of forty thousand American office workers found that they thought the downsides—increased noise levels and decreased privacy—outweigh the upsides. Let's take a look. |
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How to Give Instructions So That People Will Follow Them If you have asked for one thing and gotten another, maybe the problem is the way you gave the instructions. This is the “ curse of knowledge"; once you know something, it's difficult to imagine how it appears to someone who doesn't know. Read on to learn how to better communicate instructions. |