Testers have always been advocates for the end-user. But there are now more opportunities to be that advocate, including emotional intelligence-based testing and role-based testing, which form a critical part of empathetic testing. Building empathy into our software engineering process ends up benefiting everyone.

Hackathons, where developers meet up to do some collaborative programming, are a great venue for problem-solving and creativity. They give employees the potential to get ideas out there that could pay off big, work the bugs out of new technology, and increase morale—and, best of all, they can be held anywhere.

Using open source software is all the rage these days, and for good reason. Often teams don’t have the budget to purchase commercial tools, and without an open source solution, their productivity suffers. But open source is not a panacea. There are some challenges that can hit you hard if you aren’t careful.