The role of IT professionals is to help users get the most value from their systems. If IT systems aren’t working efficiently or correctly, it isn’t just an “IT Problem” and the nice folks in IT can’t solve it effectively without user participation.

IT managers often begin their careers as engineers, problem solvers, and innovators.  If you are a technical person who aspires to a management role you must learn to embrace and work with budget and priority constraints.

Many people resist writing and are out of practice, but small improvements can make a big difference.  If you would rather go to the dentist than write a one-page report, these tips are for you.