If people have a positive customer experience, they tell a few friends, but if they have a negative one, they tell everyone—and now that social media have made sharing so easy, no flaw, delay, or mistake seems too small to complain about. More than ever, it's important to create positive customer experiences.

If you bring in an agile coach and methodically take all the right steps toward transforming your team into a faster, more iterative group, it’s very likely that agile will work for you. However, if you find that your projects are struggling and turn to agile as a Band-Aid, don't expect results.

This new year, instead of a resolution, consider a retrospective. Rather than just setting one large goal for yourself, you review what you've been doing, what's been working and what hasn't, what you want to accomplish, and what small steps you can take every day to reach your objective.