Building a test automation strategy involves all members of the technical team, layering tests throughout the technology stack, and using this approach to design better software and catch simple problems earlier in the development cycle. But working like that requires a shift in mindset across the organization.

We've all had to deal with crabby coworkers—the people who have good technical skills but are a pain to work with. They grouse, gripe, and are generally negative. Luckily, there are more things you can do than just hope you don't have to interact with these people. Here are tips for dealing with your crabby coworkers.

Normalization of deviance refers to becoming blasé about counterproductive behavior or activities. The concept applies to processes that become ingrained in a team even though they contribute to negative outcomes, such as slipping deadlines. Employees become so accustomed to the deviance that, to them, it seems normal.