Offering appreciation is an easy yet powerful way to acknowledge a coworker’s efforts. It’s one of the best ways to say thank you. There are many ways to show appreciation, including verbally in person, over the phone or by email, or writing a note. And while you're at it, reflect on what you appreciate about yourself.

It’s a safe bet that testing jobs won't be taken over by machines anytime soon. However, those of us in the test industry would be wise to heed cross-industry applications of analytics and machine learning and begin staking out the proper role of the machine in our testing domain. What could AI mean for testing?

The ways we listen—and not listen—are detailed in the Five Levels of Listening model, which goes from most distracted to most focused. Ideally, we’d all practice the fifth level: empathic listening, where we try to understand what matters to the person who is speaking, delaying our problem-solving and responsiveness.