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When Customers Attack: Dealing with Rude Clients It seems like the only way some customers know how to communicate is to accuse, complain, and verbally attack. This only gets worse if there are delays. But when you do your best to build trust with customers early on, they are more likely to accept explanations about setbacks, even if they don’t fully understand them. |
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Stop Fanning the Flames of Constant Firefighting Continually having to address unexpected problems interrupts your original sprint activities, causing stress on the team members and fanning the flames for future firefights. But with due diligence, you can lessen the need to constantly put out fires. Here are some steps that can break the cycle of work and rework. |
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5 Questions to Ask When Choosing a Software Provider When working with an outside company to develop a new product, there are many things to consider. You need to find a service provider that can make your vision a reality on time and on budget. Here are five questions you should ask prospective service providers to make sure they will be a good fit for what you need. |
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2 Ways to Know Your Work Is Actually Done Some people think a good indication that a piece of work is done is if it's been tested. But by whom, and how? Testing alone doesn’t specifically determine whether you are done—especially when we probably don’t mean the same thing when we all talk about testing. Here are two ways to know when your work is truly done. |
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Is Your Culture about Responsibility or Blame? When things go wrong, it can be helpful to understand what happened and who was involved. However, all too often organizations (and the managers within) confuse responsibility with assigning blame. The former is essential for improvement. The latter works against an effective, collaborative, productive culture. |
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Beware of Success Stories The tendency to look back and think you know what contributed to a success is called survivorship bias. It occurs when you make a decision or take some action based on past successes while ignoring past failures. That's why it's important to approach reports of successful projects with a healthy dose of skepticism. |
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Trusting Your Data: Garbage In, Garbage Out Poor quality input will always produce faulty output. Improper validation of data input can affect more than just security; it can also affect your ability to make effective business decisions. Bad data can have impacts on how you make quantitative decisions or create reports, if you can’t trust the data you receive. |
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Superior Leaders Ask the Tough Questions Inspiring quotes can be motivating, but there's more to good leadership. New leaders may feel compelled to find clever and memorable things to say, when in reality, they should probably focus less on what they’re saying and more on what they’re hearing. The best leaders ask good questions and listen to the answers. |
