Several developers are working on creating a personal flying experience for frequent travelers, helping them save time and fly hassle-free. These solutions charter private jets for their members, letting them bypass airport parking and security lines. What will it take to get them off the ground?

We have Uber to thank for a new way to describe any job performed by part-time, temporary workers who are hired or dispatched via an app. There is an “Uber” for a wide array of jobs, and the list keeps growing. This story looks at some of them—and at whether this business model will keep growing.

This story details two tales of sloppy service—but they have very different endings. In one case, the company representative refuses to acknowledge error or make up for inconvenience, but in the second, the rep apologizes and goes above and beyond to make it up. Which do you think retains customers?