Given the emphasis on teams, it can be easy to forget that agile has the value of individuals and interactions as a central principle. As much as an effective team dynamic is what makes Scrum work, teams are composed of individual people, and it’s important to acknowledge each person's role and to express appreciation.

There’s a big difference between simply saying "I feel your pain" and displaying evidence of empathy. When dealing with clients' complaints and issues, do more than try to understand what they're going through. Aim to communicate early, often, and with sincere concern. It will improve the situation for them—and you.

For years, IT has been seen as support for organizations’ primary internal functions. But IT can enable revolutionary processes—processes that generate revenue, rather than just consume it, and create innovation, helping organizations remain relevant and competitive. How can you transform this idea of lead into gold?