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When IT Falters, So Does the Company Manual procedures are rarely used today. On the upside, computerization has dramatically increased employee productivity and reduced the cost of automation. On the downside, a company cannot run without it. This means that IT operations are crucial to company success—not just a necessary evil. |
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If It’s Tuesday, It Must Be Time to Innovate If you feel like you are getting stretched too thin at this time of year and just have too much to accomplish, Johanna Rothman understands. She has some suggestions that help her get back on track, including prioritizing the big things first, taking breaks, and not letting yourself stay stuck. |
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When You Provide Good Service, Performance Metrics Are Your Friend Not all production support organizations have (or want) formal agreements describing the level of service they will provide to their customers. But if your organization generally provides good service, SLAs and the metrics they encourage can be excellent communication tools for your stakeholders. |
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Web Accessibility and a Call for Action Tim Berners-Lee, inventor of the World Wide Web, said, "Access by everyone regardless of disability is an essential aspect." But websites using sophisticated visual effects make it difficult for the blind and disabled to have equal access. It's important to design and configure sites for everyone. |
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Analyzing the Value of a Test Tool Approach Many test managers want to assess the value of their test tool approach. There is a way to do it that does not require writing code—only the ability to read it a little. Matt Heusser helps you figure out if what your team is doing is working, what you could drop, and what might be worth picking up. |
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Using Big Room Planning to Help Plan a Project with Many Teams Planning is essential to agile, but for larger projects, it can become problematic. When you have multiple teams working on a project, the big room planning technique comes in handy. All planning takes place in a single, large room, so everybody can discuss their teams' needs and identify conflicts. |
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What Do You Want This Holiday Season? Three Tips for the Overwhelmed It’s the holiday season again. As you run around preparing for everyone else, consider what you need. Especially when you are stressed—and the holidays seem to bring out the stress in everyone—take time for yourself. Prioritize, manage tasks, and create action plans, and you can enjoy the season! |
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Never Let a Good Crisis Go to Waste Times of crisis can be extremely difficult. But crisis management does not have to be all bad. Dealing effectively with crisis can make us stronger and more successful. You can achieve success by recognizing the opportunity inherent in any serious incident. You just have to be open to change. |
