To successfully persuade someone of something, it’s important to keep in mind how you come across to others—when you’re trying to persuade and when you’re not. It's a good idea to build up trust and credibility before you need something, listen to others when they're in need, and think about tailoring your message.

A significant part of remaining relevant in the software industry is keeping up with development and testing trends. But organizations don’t always have a big training budget, so sometimes it falls to us to manage our own continuing education. Luckily, that can be as easy as discovering fresh ideas in a new book.

With a week full of sessions, tutorials, training classes, and events, the STARCANADA software testing conference had plenty of takeaways. Some highlights: what jobs will look like in the future with AI, why testers should lead efforts to make quality everyone's responsibility, and the importance of unlearning.