Agile software development is a collaborative activity in many ways, but it also requires quiet time. While open office spaces foster communication and collaboration, it's still important for a workspace to have areas where people can buckle down and work. What is the best office configuration to nurture innovation?

Given the emphasis on teams, it can be easy to forget that agile has the value of individuals and interactions as a central principle. As much as an effective team dynamic is what makes Scrum work, teams are composed of individual people, and it’s important to acknowledge each person's role and to express appreciation.

There’s a big difference between simply saying "I feel your pain" and displaying evidence of empathy. When dealing with clients' complaints and issues, do more than try to understand what they're going through. Aim to communicate early, often, and with sincere concern. It will improve the situation for them—and you.