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The Real Cost of App Unavailability—and How to Avoid It Availability is often associated with load, but not necessarily with overall functionality and compatibility. However, with the number of apps flooding the marketplace, these other parameters are becoming increasingly important to consider. Building the right support team can help promote success. |
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Goals Are Good, but Adaptation Is Often Better Setting goals is admirable. But in doing so, you can't neglect the possibility of change. What good is achieving your goals if they became irrelevant or the assumptions behind them were incorrect in the first place? It's smarter to focus on the ultimate outcome you want, not just compliance to plan. |
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Long-Term Trends: Project Schedule and Productivity on the Decline QSM recently completed an analysis of how project schedule has changed over time and the subsequent impact on effort and productivity. The results indicate that project size, effort, and productivity have all decreased over time. This story explores the findings and shares some related observations. |
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If It’s Tuesday, It Must Be Time to Innovate If you feel like you are getting stretched too thin at this time of year and just have too much to accomplish, Johanna Rothman understands. She has some suggestions that help her get back on track, including prioritizing the big things first, taking breaks, and not letting yourself stay stuck. |
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When You Provide Good Service, Performance Metrics Are Your Friend Not all production support organizations have (or want) formal agreements describing the level of service they will provide to their customers. But if your organization generally provides good service, SLAs and the metrics they encourage can be excellent communication tools for your stakeholders. |
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Are You Making Your Employees Unproductive? Much has been written about motivating employees who spend time unproductively doing things they know they shouldn't (hello, Facebook). But what about tasks that are sanctioned or even mandated in your organization that are just as unproductive? See if your employees waste time in any of these ways. |
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Why Collaborative Workspaces Are Not for Everyone Shared workspaces are becoming popular because they're said to encourage collaboration and interaction among employees. But a study of forty thousand American office workers found that they thought the downsides—increased noise levels and decreased privacy—outweigh the upsides. Let's take a look. |
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How to Give Instructions So That People Will Follow Them If you have asked for one thing and gotten another, maybe the problem is the way you gave the instructions. This is the “ curse of knowledge"; once you know something, it's difficult to imagine how it appears to someone who doesn't know. Read on to learn how to better communicate instructions. |
