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IBM Supercomputer Watson Now a Customer Service Agent Watson, IBM’s supercomputer that was introduced to the world on Jeopardy!, is trying out a new gig as a customer service agent. The artificial intelligence system will use its capacity to respond to natural language by answering call center customer service requests from everyday people. |
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What Is Happening to Apple? Joe Townsend explores what is happening to Apple and why IT professionals should care. We can all learn a lesson from Apple’s success—and its failures. If we are complacent in our jobs as testers and configuration managers, our “personal stock” will drop dramatically. |
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Earth's Startling Changes Shown via Timelapse by Google Google worked with the US Geological Survey, NASA, and TIME magazine to compile and release more than thirty years’ worth of images of Earth taken from space—using Google Earth Engine technology—into an interactive time-lapse experience. |
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Zapier Provides Outage Status Board for Nearly 200 APIs There are service dashboards that track larger APIs, such as those for Google, Amazon, and Dropbox. But Zapier, a startup that integrates APIs and online services, is sharing its status board for nearly 200 online services, with millions of API requests performed a month—a big help for developers. |
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Ask Questions and Observe Language to Find State Transitions Bugs that peek out during a window of vulnerability can make us think we’ve been outsmarted. But in their sleuthing bag testers have a powerful tool that can surface such issues: state modeling. Bonnie Bailey describes how to ask the right questions and observe language to find state transitions. |
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Removing Waste in Software Projects When the government suddenly passes regulations that impact the development of a product, an organization's investments could suddenly turn to waste. Venkatesh Krishnamurthy explains how to deal with the waste as well as some methods to better handle inventories. |
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The Latest News and Reviews of BlackBerry 10 Joe Townsend rounds up the latest news and reviews of BlackBerry 10 and how RIM plans to attract new users. In today’s IT industry in which we are married to our phones and laptops, it's important to keep up with the latest on mobile devices. |
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There Will Always Be a Need for Testers No matter what software development methodology companies adopt or how good testing automation gets, there will always be a need for dedicated testers. Developers simply cannot do both jobs. Katherine Slattery explains how the value of quality QA testing simply cannot be overlooked. |
