Manual procedures are rarely used today. On the upside, computerization has dramatically increased employee productivity and reduced the cost of automation. On the downside, a company cannot run without it. This means that IT operations are crucial to company success—not just a necessary evil.

Tim Berners-Lee, inventor of the World Wide Web, said, "Access by everyone regardless of disability is an essential aspect." But websites using sophisticated visual effects make it difficult for the blind and disabled to have equal access. It's important to design and configure sites for everyone.

Many test managers want to assess the value of their test tool approach. There is a way to do it that does not require writing code—only the ability to read it a little. Matt Heusser helps you figure out if what your team is doing is working, what you could drop, and what might be worth picking up.