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When Customers Attack: Dealing with Rude Clients It seems like the only way some customers know how to communicate is to accuse, complain, and verbally attack. This only gets worse if there are delays. But when you do your best to build trust with customers early on, they are more likely to accept explanations about setbacks, even if they don’t fully understand them. |
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4 Tips to Refocus Stale Standups The daily standup is supposed to get everyone on the same page and make teams more productive and efficient. But it’s easy for this short meeting to become stale and stop providing any real benefit. Here are four ways to get out of the slump of merely delivering status updates and re-energize your daily standups. |
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Is Your Culture about Responsibility or Blame? When things go wrong, it can be helpful to understand what happened and who was involved. However, all too often organizations (and the managers within) confuse responsibility with assigning blame. The former is essential for improvement. The latter works against an effective, collaborative, productive culture. |
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Beware of Success Stories The tendency to look back and think you know what contributed to a success is called survivorship bias. It occurs when you make a decision or take some action based on past successes while ignoring past failures. That's why it's important to approach reports of successful projects with a healthy dose of skepticism. |
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Superior Leaders Ask the Tough Questions Inspiring quotes can be motivating, but there's more to good leadership. New leaders may feel compelled to find clever and memorable things to say, when in reality, they should probably focus less on what they’re saying and more on what they’re hearing. The best leaders ask good questions and listen to the answers. |
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Coaching Senior Management to Be Agile Embracing an agile mindset isn’t always easy, and it can be especially difficult for senior managers who spent most of their careers working in more traditional development methodologies. By trying to speak the same language and demonstrating successful self-organization, teams can help senior management become agile. |
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Use Self-Evaluation to Stay on the Right Career Track Employer evaluations measure your performance against expected objectives, evaluate you against other employees, and aim to keep you relevant in your company. But it’s also a good idea to perform a self-examination in relationship to your place of employment, to ensure you stay attractive to potential future employers. |
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Testers Must Use Team Connections to Enable Quality The quality team has the greatest reach in its visibility and ability to connect with all other engineering and non-engineering teams. For a tester to realize their fullest potential, they need to acknowledge and leverage this reach by communicating and collaborating with all other teams to create the best product. |
