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What Not to Do if You Want Satisfied Customers You may think that overperforming would ingratiate you to your customers. But customers don't always want you to go above and beyond—often, they just want what they asked for. Don't fall for this common misconception. The trick to customer satisfaction is delivering just what they want—and good communication. |
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Transparency Could Transform Your Company Transparency is a core Scrum value because it ensures everyone involved on a project has a common understanding of goals, progress, and deliverables. But what about extending transparency to the whole company, sharing revenue and client-related numbers, strategic product plans, and even individual salaries? |
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Apply Design Thinking and Agile Principles to Your Life Changes The challenges people face when trying to make changes in their lives are similar to those faced by engineers and designers when developing novel products. Using design thinking, you can learn to work within limits, see how the choices you make affect your situation, and iterate until you find your direction. |
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Signs You May Be Working in a Toxic Culture Certain patterns of behavior define a toxic culture, including an us-versus-them mentality, the pervasiveness of rumors and gossip, and an emphasis on making your numbers no matter what it takes. A pattern of several of these indicators suggests toxicity. Read on for more indicators to look out for. |
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So, You Want to Be a Software Tester? Here’s How to Get Started Testing is a field that invites people from diverse backgrounds, so there's no one path to get into the role. But with the catch-22 of needing a job to get experience but needing experience to get a job, how do you break into software testing? Justin Rohrman has advice for anyone wanting some test experience. |
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It’s Time to Evaluate Your Annual Performance Reviews While annual performance reviews can add value when done right, they are often done in a way that does more harm than good. A helpful alternative to an annual review is more frequent feedback that focuses on successes in addition to areas for improvement. Reviews should be motivational and constructive. |
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What's in the Winter 2017 Issue of Better Software Magazine? The first issue of our nineteenth volume of Better Software magazine has a new simplified, modern look. We've been planning this design overhaul for months, and the content keeps getting better. Check out the articles on reducing the risk of failed system updates, scaling agile, and servant leadership. |
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How Software Testers Can Stay Relevant Testers have an important responsibility to protect and further their craft. Many people who want to be considered testers should engage in career development more than they might have in the past. Hans Buwalda highlights four areas that testers need to understand to stay relevant. |
