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Dealing with a Difficult Person at Work Sometimes, when a coworker or customer behaves in an offensive manner, it’s not the totality of that person’s character. They may be coping with circumstances you're not aware of. Before you react to someone's behavior, strive to understand if there's something else behind it. It will improve your relationships. |
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What It Takes to Be an Effective Leader in Software Testing Similar to the discussion of “How much test automation do I need?” the answer often depends on your team’s makeup and what sort of product you’re making. There isn’t a perfect equation, but there are still general, proven qualities that lead to better software and happier software testers. |
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How to Keep Employee Engagement High on Difficult Projects Having engaged employees is about more than having happy workers. Research shows that engagement is also one of the most important factors for giving a company a competitive edge. This is why it is so important to identify issues of demotivation and act on them as soon as possible in order to keep employees motivated. |
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Skills and Attributes Agile Testers Need to Thrive Communication is more important than ever, with developers and testers working together more closely. You can no longer think of the “development” and “testing” stages as diametrically opposed sides of the process—in order to succeed, developers and testers need to communicate and work as a unit. |
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Fitting Specialists into Your Scrum Team While you may try to create Scrum teams composed entirely of people with T-shaped skills, you might still have gaps in certain specialized areas. Consider forming “specialist teams” to organize experts in the areas that require certain skills. You can have these specialists temporarily become part of your Scrum team. |
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Lessons from the CIA’s K9 Training Program Do you want to improve your internal training programs or perhaps update your skills via e-learning? You can pick up some valuable clues from the CIA’s K9 explosive detection training program. Pamela Rentz highlights some of the CIA’s top training tips that work for humans as well as canines. |
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Acknowledging Employees’ Efforts: So Easy, So Important Acknowledgement is one of the most important things a manager can do. Research suggests that most people are more motivated by being told what they’re doing right than what they’re doing wrong. Recognition of small, everyday efforts and routine accomplishments make a difference in how employees feel about their work. |
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On Your Software Team, Who Should Own Automation? There is a prevalent question in the software world these days: Who should be working on automation—developers or testers? Justin Rohrman says it can be everyone's responsibility. It’s more important to look at the structure of your technical team, what skill sets are available, and what the skill distribution is. |
