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When You Provide Good Service, Performance Metrics Are Your Friend Not all production support organizations have (or want) formal agreements describing the level of service they will provide to their customers. But if your organization generally provides good service, SLAs and the metrics they encourage can be excellent communication tools for your stakeholders. |
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No IT Training Budget? Think YouTube and MOOCs If training budgets don’t exist, there is a wealth of free and informative instructional material available on YouTube and through massive open online courses (MOOCs), free vendor web seminars, white papers, and other related sources. You can still construct a well-orchestrated training curriculum. |
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Keeping One Step Ahead of Cloud Hackers Cloud systems are tempting targets for hackers because a single successful breach can steal information from multiple companies. To keep one step ahead of hackers, you need to understand what you can protect, where you might lose visibility, and where you need to apply extra security assurance. |
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The Many New Forces Driving Who Becomes Your Next CIO This is a fascinating time to observe the role of CIO due to the many important forces simultaneously driving CIO selection criteria in different directions. The combination of data security and new IT trends may lead to the hiring of CIOs with a tech background first and business knowledge second. |
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Working with Your IT Talent to Support More Mobile Devices While supporting multiple devices certainly has its business advantages, it also means the need for knowledge of multiple operating systems, device-specific idiosyncrasies, and having to hire or train staff for the skills necessary to perform the required tasks. Eric Bloom addresses these concerns. |
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Keeping Quality in DevOps In our drive for better quality and productivity, we are coming close to realizing full continuous application lifecycle management. Continuous testing is emerging as a best practice that focuses on developing testing procedures, primarily automated, to meet the need for fast application testing. |
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Are Tech Companies Keeping Up with the Digitization of Data? We are living in a world where digital data is booming. Architectures and technologies also have been rapidly evolving to keep up with the exponential growth of data by creating a new big data species. This story walks through prospective technologies that have already proven their effectiveness. |
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Is Git a Good Fit for the Enterprise Git has become the version control system of choice for many developers. It is relatively easy to use, has good repository integrity, and has a distributed architecture. But Git also has some limitations and can be challenging to support for large scale enterprise use. Read on for some practices. |
