In a time when many projects span organizations, countries, and time zones, an appreciation of culture—including national culture—is of paramount importance. Adrian Reed explains how cultural guides, comparisons, and observations can be extremely useful for your projects.

Stakeholders often have different views about a software project—the scope, what requirements to include and their priority, and possible solutions. To get the best requirements, you need to talk with and understand the worries, fears, challenges, and ideas of as many stakeholders as possbile.

Adrian Reed looks at the use of internal/corporate social media and networks by business analysts for overall process improvement. Key benefits include locating stakeholders, engaging stakeholders, understanding process faults, and finding incremental ways to improve processes.