There’s a big difference between simply saying "I feel your pain" and displaying evidence of empathy. When dealing with clients' complaints and issues, do more than try to understand what they're going through. Aim to communicate early, often, and with sincere concern. It will improve the situation for them—and you.

For years, IT has been seen as support for organizations’ primary internal functions. But IT can enable revolutionary processes—processes that generate revenue, rather than just consume it, and create innovation, helping organizations remain relevant and competitive. How can you transform this idea of lead into gold?

Agile is designed to keep failures small and manageable. It’s essential to be able to talk about small failures and ways to improve during the retrospective so that the teams can advance their agile practices. If your teams can’t talk about their small failures openly, there is a great risk of bigger troubles soon.