Inspiring quotes can be motivating, but there's more to good leadership. New leaders may feel compelled to find clever and memorable things to say, when in reality, they should probably focus less on what they’re saying and more on what they’re hearing. The best leaders ask good questions and listen to the answers.

Building good habits is an important part of an effective Scrum team. Habits are a form of automation: The more basic processes we can automate, the more we can focus our energy on hard things. The Scrum process, with its focus on rituals, helps us by providing a framework for collaboration and making it second nature.

Testing can get complicated when each project is using a completely different toolset, language, and reporting status, with different measurements and formats. Testing is a reaction to context and what we encounter, so how we test cannot be standardized. What we can standardize is the stuff that surrounds the testing.