Testing can get complicated when each project is using a completely different toolset, language, and reporting status, with different measurements and formats. Testing is a reaction to context and what we encounter, so how we test cannot be standardized. What we can standardize is the stuff that surrounds the testing.

In their transition to agile and DevOps, many teams forget they also need to update their measurement and metrics plan. Some measurements and metrics from the traditional waterfall software development lifecycle may remain useful, but many may not provide value—and some may even adversely impact progress toward goals.

Technology allows amazing innovations to optimize business and deliver new and better services, but if you don’t carefully consider your entire user community, innovations may cost you business. When designing for stakeholders, don't stop at the obvious cases—or else you may find that you forgot an important customer.