Everyone wants to accelerate the application development process. Agile has done a lot to help, but going faster without understanding whether we are going in the right direction has a significant risk of us getting lost. To really achieve development velocity, you need to understand agile in a pragmatic way.

If people have a positive customer experience, they tell a few friends, but if they have a negative one, they tell everyone—and now that social media have made sharing so easy, no flaw, delay, or mistake seems too small to complain about. More than ever, it's important to create positive customer experiences.

Those who claim that writer's block is a myth maintain that feeling stumped in writing usually has a simple cause. That’s no doubt true, but it’s irrelevant if you don’t know the cause. Naomi Karten has experienced writer's block, and if you have, too, she provides a number of ideas to help get you unstuck.