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The Sound of Expertise At the beginning of our careers, we know a little bit of theory and have a little bit of practice but worry that the “adults” around us are going to embarrass us when they realize we don’t know everything about everything. |
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Moving out of the Process Twilight Zone Many organizations struggle with inconsistent work management, hurting product development. Leaders must recognize this, invest in improvement, and adopt a coherent model to boost results. |
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Implementing New Standards: Should We Push or Pull? No one likes process for process’s sake. Most of us are naturally resistant to change. Modifying standards or processes is an organizational change task. How do we encourage people to embrace change? |
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User Participation Is Essential to Diagnosis and Problem Solving The role of IT professionals is to help users get the most value from their systems. If IT systems aren’t working efficiently or correctly, it isn’t just an “IT Problem” and the nice folks in IT can’t solve it effectively without user participation. |
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It’s Not All Engineering IT managers often begin their careers as engineers, problem solvers, and innovators. If you are a technical person who aspires to a management role you must learn to embrace and work with budget and priority constraints. |
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10 Tips for Better Writing Many people resist writing and are out of practice, but small improvements can make a big difference. If you would rather go to the dentist than write a one-page report, these tips are for you. |
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What Do Professional Service Providers Want? If you are aware of your vendor’s motivations it helps you understand their behavior and can be a real asset when you negotiate with them. |
