Leaders who invite feedback and then suggest, by word or deed, that only positive feedback is welcome end up ensuring that critical feedback—the kind they really need—will be withheld. If you get feedback from employees that isn't what you wanted to hear, don't act vengeful. Take the high road with your response.

Successful agile coaching requires a combination of experience, knowledge, and soft skills to help organizations build competence, sustainability, and performance in their agile practices. But it's not all up to the coach. There are a few things you can do to ensure your coaching engagement is set up for success.

Regardless of the size and scope of a crisis, any hope of resolving it quickly is made worse by something that often happens: when those in charge handle the situation poorly, such as going into denial, blaming others, or trying to resolve the situation secretly. Here's how you should deal with a company crisis.