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Exploring Your Beliefs about Your Customers Have you and your coworkers ever discussed your beliefs about your customers? Or questioned those beliefs? You may surprised at the discrepancy between what you think your customers want and what they actually want. It's a good idea to reconsider every now and then and shake up the status quo. |
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“So, How’s It Going?” Thoughts on Reporting Project Progress People near the top of your org chart often want project status updates to be short and sweet. But oversimplified measures risk miscommunication. Be thoughtful when someone asks, “So, how’s it going?” If you summarize too much, you can lose context, and these managers may feel misled later. |
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Thanks to Smarter Analytics, Big Data Will Be the Talk of 2015 Just because big data—which has become one of the most talked about buzzwords in the industry—hasn’t reached its full potential yet doesn’t mean it won’t. Better analytics and a greater understanding of the science behind big data will go far to make big data a much more prominent tool in 2015. |
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Moving from Information Technology to Business Technology New technologies such as big data, the Internet of Things, and enhanced mobile capabilities call for new processes. Today, IT departments must have a deeper understanding of the businesses they serve, the professions they automate, and how technology is best employed—from a business perspective. |
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Long-Term Trends: Project Schedule and Productivity on the Decline QSM recently completed an analysis of how project schedule has changed over time and the subsequent impact on effort and productivity. The results indicate that project size, effort, and productivity have all decreased over time. This story explores the findings and shares some related observations. |
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Aligning IT with the Business: The Age-Old Debate The topic of IT–business alignment is a subject that has been discussed, debated, theorized, and proceduralized for decades. Why is it still a topic at all? Well, mainly because of differing beliefs about IT’s job function. How do you define the relationship between IT and the overall organization? |
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When IT Falters, So Does the Company Manual procedures are rarely used today. On the upside, computerization has dramatically increased employee productivity and reduced the cost of automation. On the downside, a company cannot run without it. This means that IT operations are crucial to company success—not just a necessary evil. |
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Why Mobile-Specific Shopping Apps Are on the Rise Consumers today are comfortable using their smartphones as their primary shopping devices, and trends suggest that desktop shopping will continue to fall behind. Anything a retailer can do to attract this growing group of mobile-savvy customers will be a smart business plan. |
