The battle for TV supremacy has existed for decades. With the cloud now offering options that cable and satellite have never been able to provide in the past, who will reign supreme? From social media, streaming entertainment, and set-top box free DVR, the options are nearly endless.

Public and private cloud boundaries are rapidly colliding. On-premise private cloud hosting within a data center is shifting to a hybrid environment, where business functions are distributed across public SaaS applications, outsourced service partners, and multiple private collocation facilities.

Google's Chrome and Gmail crash lasted only eighteen minutes on Monday, but what kind of damage do these repeated, albeit brief, downtimes cause those who are already skeptical of moving their data to the cloud? One way to stop the bleeding is to quickly let customers know what went wrong.