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Two Tales of Sloppy Service (and Their Very Different Outcomes) This story details two tales of sloppy service—but they have very different endings. In one case, the company representative refuses to acknowledge error or make up for inconvenience, but in the second, the rep apologizes and goes above and beyond to make it up. Which do you think retains customers? |
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What Keeps Me in Software Testing A lot of people, when asked why they got into software—especially testing—say they sort of "fell into it." But why do people stay? Matthew Heusser has held many different roles in the industry, and here, he talks about learning what matters in software testing—and what's kept him sticking around. |
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What Mobile Payment Solutions Need to Take Off With all the growth we are witnessing in the mobile space, mobile payment solutions seem to be the way of the future. However, these solutions have to be robust and win the confidence of merchants, payment processors, and end-users in order to really take off. What will it take for that to happen? |
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New IBM Tool Helps Make Your App Accessible for Disabled Users IBM’s Mobile Accessibility Checker was created for iOS and Android devices in order to point out common issues that could prevent users with disabilities from properly using an app. It acts as an automated test to help improve software accessibility features before an app hits the market. |
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Exploring Your Beliefs about Your Customers Have you and your coworkers ever discussed your beliefs about your customers? Or questioned those beliefs? You may surprised at the discrepancy between what you think your customers want and what they actually want. It's a good idea to reconsider every now and then and shake up the status quo. |
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Accessibility Testing: Should You Use a Manual or Automated Approach? When it comes to the deliberate effort required in making your website accessible to everyone, there are two approaches to take: manual evaluation and automated evaluation. Each has its strengths and weaknesses. Sunil Dangwal goes over the advantages and disadvantages to both methods. |
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What Happens When Your Mobile App Is Too Successful? As soon as your mobile application hits the store, you want your target audience to eat it up. But is it possible to have too many tapping the download button? When does success start to weigh on the developer? Read on to find out how much success is too much. |
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“So, How’s It Going?” Thoughts on Reporting Project Progress People near the top of your org chart often want project status updates to be short and sweet. But oversimplified measures risk miscommunication. Be thoughtful when someone asks, “So, how’s it going?” If you summarize too much, you can lose context, and these managers may feel misled later. |
