Project teams have to learn to manage the difficult personalities they encounter on a project. The key is to identify which type of personality you are dealing with, then quickly apply approaches to smooth over the situation. Here are some tips for handling passive aggressive stakeholders' concerns.

As testers, our role has been described as similar to car headlights. Although we illuminate the project and provide advance warning of risks, we’re definitely not in the driver’s seat. For this reason, communication skills are critical to our profession. Read on to become an effective communicator.

When you collect metrics that involve people, it will change the way they behave—but not always for the better. Attaching numbers to how people work often makes them perform their work differently. Every time you gather metrics, you should try to analyze what the unintended consequences could be.