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Develop Stronger Client Relationships through Empathetic Action There’s a big difference between simply saying "I feel your pain" and displaying evidence of empathy. When dealing with clients' complaints and issues, do more than try to understand what they're going through. Aim to communicate early, often, and with sincere concern. It will improve the situation for them—and you. |
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Getting Started with API Testing For testers interested in moving into test automation, Justin Rohrman usually suggests that they get started by learning to write a little code—more specifically, working with their software's API. You don't have to jump into tooling just yet. You can begin testing the data and workflow of the API first. Here's how. |
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Agile Testing Shouldn’t Change Based on Team Size It’s important to note the more collaborative nature that agile encourages for every single member of the team—not just the testers. Sure, testers might have to adopt the most new skills if they hope to make things work at this new pace, but product owners and developers can’t just rest on their laurels. |
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How to Manage a Challenging Audience When You’re Giving a Presentation Most audiences will be courteous when you’re giving a presentation. But it can be a challenge to face customers, senior managers, or even coworkers who persistently disagree with you, constantly interrupt you, treat you rudely, or otherwise disrupt your presentation. Here are some ways to cope without losing your cool. |
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Craftsmanship: The Software Testers’ Goal Some people just don’t care about creating great products or services. They believe the marketplace will settle for lower quality. Lee Copeland argues that as software testers, we need to combat that way of thinking by embracing craftsmanship. Focus on quality with knowledge, skill, diligence, judgment, and passion. |
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How to Make Agile Work for Your Specific Team Taking a step back, being honest about your strengths and weaknesses, and then using agile concepts to make yourself better is smarter than simply copying another team's structure. Agile can be your base, but don’t let trends that work for your competitor dictate the core of your software development. |
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5 Strategies to Get Approval to Attend a Conference Your organization isn’t in business to send you to trade shows, seminars, and fun-in-the-sun conferences. There has to be a solid business reason for you to attend, and you’ll improve the odds of getting the OK to go if you can make a comprehensive justification for going. Here are five things to focus on. |
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Catch Small Failures Early with Agile Practices Agile is designed to keep failures small and manageable. It’s essential to be able to talk about small failures and ways to improve during the retrospective so that the teams can advance their agile practices. If your teams can’t talk about their small failures openly, there is a great risk of bigger troubles soon. |
