Once the inception phase of your project has been completed, a project will enter the requirements analysis phase. Joe Townsend explains the role that configuration management (CM) and quality assurance/control (QA/QC) plays during this phase of a project’s lifecycle.

Occasional users are likely to go back to more traditional, offline methods if the online equivalent isn’t immediately intuitive. There is little benefit for taking time to learn the system—as they’ll only be using it occasionally. This could impact the business case for moving a process to the web.

Crowdsourcing in its various forms has become a powerful technique used to connect with the end users and community, to engage with them, and to leverage their wisdom. While each form is powerful in its own right, crowd wisdom is becoming an important and inevitable marketing tool.