Many testers want to learn a programming language, but how should they decide which one? Justin Rohrman suggests finding an authentic problem to solve and moving from there to determine which language would be best. You can also ask developer coworkers for suggestions and help—take advantage of available resources.

If your project team suffers from misunderstandings or squabbles, it may be valuable to designate an observer role. This person would sit back and pay attention to whether there are patterns of miscommunication, interruptions, or conflicts that those in the conversations may not notice, helping resolve problems.

Employees tend to follow the model set from above, treating each other and their customers the way they’re treated by their superiors. Leaders set the tone for the entire organization, and that means that kindness starts at the top. But whatever level you're at, you can create a culture of kindness for everyone.