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When Customers Attack: Dealing with Rude Clients It seems like the only way some customers know how to communicate is to accuse, complain, and verbally attack. This only gets worse if there are delays. But when you do your best to build trust with customers early on, they are more likely to accept explanations about setbacks, even if they don’t fully understand them. |
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When to Use MapReduce with Big Data MapReduce is a programming model for distributed computation on big data sets in parallel. It's a module in the Apache Hadoop open source ecosystem, and a range of queries may be done based on the algorithms available. Here's when it's suitable (and not suitable) to use MapReduce for generating and processing data. |
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Stop Fanning the Flames of Constant Firefighting Continually having to address unexpected problems interrupts your original sprint activities, causing stress on the team members and fanning the flames for future firefights. But with due diligence, you can lessen the need to constantly put out fires. Here are some steps that can break the cycle of work and rework. |
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If Santa Can Be Agile, So Can You To improve his toy development lifecycle, Santa Claus had the North Pole move to an agile and DevOps approach. Santa knows it's important to accept requirements late in the process, work incrementally, deploy on time, and—above all—focus on the customer. Here’s what he found to be more effective with agile and DevOps. |
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5 SecOps Challenges and How to Overcome Them SecOps, or security operations, is a collaboration between information security and IT operations to keep a company’s data secure and reduce risk, all while maintaining agile timelines. But it can be difficult to start. Here are five challenges you should address to ensure your SecOps implementation is successful. |
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4 Tips to Refocus Stale Standups The daily standup is supposed to get everyone on the same page and make teams more productive and efficient. But it’s easy for this short meeting to become stale and stop providing any real benefit. Here are four ways to get out of the slump of merely delivering status updates and re-energize your daily standups. |
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Continuous Automation, from Source Code to Production Automation is necessary to achieve the benefits of DevOps principles, so teams may use automation at every step of software development. Depending on how frequently and confidently a team deploys code, they can use automation to enable continuous integration, continuous delivery, and, finally, continuous deployment. |
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Is Your Culture about Responsibility or Blame? When things go wrong, it can be helpful to understand what happened and who was involved. However, all too often organizations (and the managers within) confuse responsibility with assigning blame. The former is essential for improvement. The latter works against an effective, collaborative, productive culture. |
