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Dealing with a Difficult Person at Work Sometimes, when a coworker or customer behaves in an offensive manner, it’s not the totality of that person’s character. They may be coping with circumstances you're not aware of. Before you react to someone's behavior, strive to understand if there's something else behind it. It will improve your relationships. |
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Troubled Project or Disaster? Understand What You Can Manage There is a big difference between a troubled project and a disaster, and not being clear about the distinction is hazardous to decision-making. If a project you're managing is in danger of missing deadlines, that doesn't mean it's out of control—you just need to explain to stakeholders how it can get back on track. |
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Taking a Break Can Actually Improve Your Work A relentless go-go-go approach doesn’t increase productivity—in fact, it diminishes it. There’s simply a limit to how many hours anyone can put in without losing concentration, sacrificing efficiency, and making errors that require rework. But a brief break, even for five minutes, can refocus your energy and stamina. |
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Stop Procrastinating and Start Getting Things Done Everyone procrastinates sometimes. But if it's becoming a real problem for you, there are things you can do to try to overcome chronic procrastination. For instance, try dividing your work into small, manageable steps, setting time limits for tasks, and eliminating distractions. Read on for more tips. |
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Lessons from the CIA’s K9 Training Program Do you want to improve your internal training programs or perhaps update your skills via e-learning? You can pick up some valuable clues from the CIA’s K9 explosive detection training program. Pamela Rentz highlights some of the CIA’s top training tips that work for humans as well as canines. |
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The Subtle Art of Diplomatic Communication with Project Sponsors It’s an art to balance project sponsors’ need for timely and accurate information with being diplomatic in how and when that information is delivered. Diplomacy is about tact—communicating in tough situations without antagonizing anyone more than necessary. Here are eight keys to diplomatic, effective communication. |
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How You Can Help the Human Animals in Your Group Thrive On our teams, we deal with many individuals with diverse perspectives. It's not always easy, but we are animals, and many animals live and work—and are only able to survive—in teams. You can look to how animals interact with and react to each other to see how we, as human animals, can not just survive, but thrive. |
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Transforming Your QA and Test Team Testing professionals are essential to the success of technology projects. Delivering better, faster, and at a lower cost is not solely done with automation and development teams—testing professionals are here to stay and grow. But we have to fight for our place, and that means evolving with industry requirements. |
