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The Real Cost of App Unavailability—and How to Avoid It Availability is often associated with load, but not necessarily with overall functionality and compatibility. However, with the number of apps flooding the marketplace, these other parameters are becoming increasingly important to consider. Building the right support team can help promote success. |
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You Won't Get Hacked with Help of New USB Device Companies just keep getting hacked. Millions of users' data have been comprised in the last few years, so up-and-coming developer Webcloak is introducing a product that will let anyone browse the Internet “with no risk of viruses, data, or identity theft.” |
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Long-Term Trends: Project Schedule and Productivity on the Decline QSM recently completed an analysis of how project schedule has changed over time and the subsequent impact on effort and productivity. The results indicate that project size, effort, and productivity have all decreased over time. This story explores the findings and shares some related observations. |
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Let’s Warm Up to the Growing Need for Digital Accessibility Do you consider accessibility when developing your products? Did you know about 15 percent of the world's population has some sort of disability? With so many individuals facing usability challenges—and technology's ubiquity—it's time to make accessibility part of our social responsibility plan. |
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Aligning IT with the Business: The Age-Old Debate The topic of IT–business alignment is a subject that has been discussed, debated, theorized, and proceduralized for decades. Why is it still a topic at all? Well, mainly because of differing beliefs about IT’s job function. How do you define the relationship between IT and the overall organization? |
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When IT Falters, So Does the Company Manual procedures are rarely used today. On the upside, computerization has dramatically increased employee productivity and reduced the cost of automation. On the downside, a company cannot run without it. This means that IT operations are crucial to company success—not just a necessary evil. |
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Why Mobile-Specific Shopping Apps Are on the Rise Consumers today are comfortable using their smartphones as their primary shopping devices, and trends suggest that desktop shopping will continue to fall behind. Anything a retailer can do to attract this growing group of mobile-savvy customers will be a smart business plan. |
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When You Provide Good Service, Performance Metrics Are Your Friend Not all production support organizations have (or want) formal agreements describing the level of service they will provide to their customers. But if your organization generally provides good service, SLAs and the metrics they encourage can be excellent communication tools for your stakeholders. |
