If you have a task you've been putting off, dividing it into small chunks is a good idea. But the real key to overcoming procrastination is just getting started. Once you begin, you’ve built momentum and are likely to keep going, doing a little more until you’ve made good progress—and maybe even completed the job.

The ways we listen—and not listen—are detailed in the Five Levels of Listening model, which goes from most distracted to most focused. Ideally, we’d all practice the fifth level: empathic listening, where we try to understand what matters to the person who is speaking, delaying our problem-solving and responsiveness.

Negotiation occurs on a spectrum, and different tactics apply in different situations. For instance, you’d treat a one-time transaction differently from an ongoing client relationship you want to nurture. Have you developed effective negotiating skills? Are you applying negotiating skills appropriate for the context?